General conditions of Sale

The offer and sale of products on our website (www.chimicor.it) are governed by these General Conditions of Sale. The products purchased are sold directly by Chimicor S.r.l. ("The Seller") with registered office in Italy, Via Nosellare, 12 - 36028 Rossano Veneto (Vicenza).

You can request any information through our assistance services by contacting Customer Service. You can find information about orders and shipments, refunds and returns of products purchased on chimicor.it. Remember that you can always contact the Seller by e-mail at the following e-mail address: labo@chimicor.it. For any other legal information, consult the sections: General Conditions of Use and Return Policy.

How to conclude the sales contract

The purchases made on chimicor.it are regulated, unless otherwise indicated, by the Legislative Decree n.185 of 22 May 1999 relating to the protection of consumers in respect of distance contracts.

To conclude the purchase contract for one or more products, you must fill out the order form in electronic format and send it to chimicor.it electronically, following the relative instructions. The order form contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the delivery methods of the products purchased, the shipping and delivery costs.

The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read and confirm the reading and / or acknowledgment of the General Conditions of Sale.

The order form will be archived in our database for the period of time necessary to process orders and in any case within the terms of the law. You can access your order form by consulting the "My orders" section.

The language available to conclude the contract is English.

Once the contract is concluded, the Seller will take charge of your purchase order.

If the Seller is unable to fulfill the order due to insufficient solvency guarantees or unavailability of the products, when sending your order form chimicor.it will promptly inform you by e-mail, specifying the reasons, that the contract has not been concluded. In case of payment of the order, the Seller will refund what you have already anticipated.

With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms set out in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on chimicor.it.

Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (essential characteristics of the product and a detailed indication of the price, means of payment and delivery costs).

Guarantees and indication of the products

The essential characteristics of the products are presented on chimicor.it within each product sheet. However, the images of the products offered for sale may not correspond to the real ones due to the lack of stock availability of that specific product. In this case chimicor.it will send its customers an equivalent product with the same characteristics specified in the product sheet.

Product prices may be subject to updates. Make sure of the final price before submitting the relevant order form.

For maximum reliability and transparency, all products are equipped with a label that will contain the sales denomination, the list of ingredients, the net weight, the minimum storage term or expiry date, the name and headquarters of the manufacturer. or packaging machine, the headquarters and the production or packaging plant, the indications of the production batch, the methods of conservation and use and the place of origin or provenance.

The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that do not have a label or that have been altered in their essential and qualitative characteristics or that have been damaged.

Payments

Payments in execution of the Sales Contracts can be made by cash on delivery.

When making the order, you must indicate the chosen method among those indicated in the order form.

Regardless of the chosen payment method, by accessing the "My Orders" section you will have the possibility to add new products or change the order by canceling the individual products or proceeding with the cancellation of the order previously made without any refund having to take place

The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your bank account when the purchased products are shipped.

In case of non-payment of the price indicated in the Contract of Sale, Chimicor will invite you to arrange the balance. Until you have regularized the position, Chimicor reserves the right to terminate any existing Sale Agreements with immediate effect.

Shipping and delivery

To know the specific shipping and delivery methods of the products, access the Shipping costs section. Please pay attention to what is reported in this section because the indications contained therein form an integral part of these General Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of transmission of the order form.

Customer service

You can request any information through our assistance services: contact Customer Service in the Contact Us section.

Right of withdrawal

Chimicor is particularly attentive to the needs and expectations of its customers. We hope you are always satisfied with the purchases made and if you have second thoughts about the purchase made, you can still decide to return the product to us. The Chimicor policy allows you to withdraw from the sales contract without having to specify the reason up to the end of 10 working days from the date of delivery of the products.

You will have to make sure that the products must be returned in the same conditions in which you received them using the same type of packaging to guarantee their integrity.

To exercise your right of withdrawal you must inform us by email and, at the same time, return the product by following the following instructions:

  • Print the label with the address of our office that you can find in the "Contacts"
  • Prepare the package
  • Paste the label making sure there are no other addresses or barcodes
  • Send with a courier of your choice

If the right of withdrawal is exercised following the methods and terms indicated, Chimicor will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.

The only expenses charged to you are those for returning the purchased products.

Refund times and methods

After returning the products, the Seller will carry out the necessary checks relating to their compliance with the conditions and terms indicated in the previous paragraph. In the event that the checks are successfully concluded, the Seller will send you the relative confirmation of acceptance of the products thus returned.

Whatever the payment method used by you, the refund is activated by the Seller in the shortest possible time and in any case within thirty days from the date on which the Seller has electronically sent you the confirmation of acceptance of your right of withdrawal.

We remind you that you will have to pay the necessary expenses yourself and any responsibility will be borne by you in the event of loss or damage to the products during transport, according to the methods and terms provided for exercising the right of withdrawal.

Privacy

You can get information on how we treat your personal data by accessing the "Privacy Policy" section.

For any other information on Privacy you can send requests to the following email address: webmaster@chimicor.it

Applicable law and dispute resolution

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n.206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n.70 on certain aspects of e-commerce.

In the event of a dispute between Chimicor and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on RisolviOnline regulations or to send a conciliation request, access RisolviOnline.com.

Modification and updating

The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on chimicor.it